SuperB/2000 Administration System Customer Service Hotline Interactive Voice Response System (IVRS) Interactive Website Commitment to Service Standards

SuperB/2000 Administration System SuperB/2000 is a comprehensive record keeping system for administering retirement schemes. It is the most popular system in Australia and is widely used across the Asia-Pacific. The system has the capacity to process one million pension accounts in a single database. The SuperB/2000 Administration System is superior in the following ways: World Recognition ISO 9001 certified since March 1996. Flexibility Handle multiple accounts including mandatory contributions, voluntary contributions, past service contributions and transfer-in contributions. The system can also provide flexible reporting tools to cater for standard and ad-hoc reports. Investment ING Pension has invested US$2 million to purchase the system to facilitate the administration of clients' accounts. Data of the retirement schemes can be stored centrally which allows effective control, administration and processing.

Customer Service Hotline Our well trained customer service officers will attend to your enquiries of both MPF and ORSO accounts. We can provide you with information on your account such as up-to-date fund balances, past contribution records, total asset balance, fund prices and number of units held. You are assured of our best customer service to satisfy your needs.

Interactive Voice Response System (IVRS) Members can access their account information through this fully automated, 24-hour telephone system. Fax-on-demand service is also provided to allow members to retrieve general information, MPF news and various forms via the fax machine. Our customer service hotline is operated to suit the needs of employer and employee/self-employed person for checking account information.

Employer has access to:    Employee/Self-Employed Person has access to: Past contribution records Fund prices Employer forfeiture balance Total account balance Number of units held Fund prices Past contribution records Total asset balance Asset switching

Interactive Website Interactive Website access to SuperB/2000 system, allows members to retrieve and administer the following account details anytime and anywhere: Total account balance Past contribution records Total asset balance Form requisition Number of units held Fund prices Asset switching Employee forfeiture balance There are also two interactive programs for you to try on our website: Risk Assessment Help you to understand what type of investor you are. Financial Planner Project your retirement benefit according to your own personal particulars.

ING aims to provide you with the most comprehensive and hassle-free services. Join now and enjoy your retirement in the future. Commitment to Service Standards Below are the service standards we aim to provide for our customers. Service Benchmark Employer Enrolment Within 2 working days Employee Enrolment Within 2 working days Processing of Remittance Statement Within 3 working days New Asset Allocation Next transaction day Asset Switching Next transaction day Member Benefit Transfer/Payment Within 15 working days Issuance of Annual Benefit Statement Within 3 months after the Scheme financial year end General Enquiries Immediate response or next working day Member Account Telephone Enquiries Immediate response or next working day Employer Account Telephone Enquiries Immediate response or next working day The above service standards are subject to the receipt of completed application/all relevant information and payment (if any) by BestServe Financial Limited.